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Genre: eLearning | Language: English+ .VTT | Duration: 38 mins | Size: 827 MB
Build a solid relationship with your customers and keep them hooked to your brand forever
Pricing Strategy: Value-Based Pricing
Duration: 47m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 906 MB
Level: Advanced | Genre: eLearning | Language: English
Customer Service Excellence: 6-In-1 Customer Service Bundle
Published 6/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 5.34 GB | Duration: 4h 23m
https://www.linkedin.com/learning/customer-experience-creating-customer-personas
In today’s competitive marketplace, knowing your customer is almost as important as knowing your own products and services. With limited marketing budgets and competition for consumer’s attention, you need to optimize your message to target people who are most likely to drive sales.
Customer Service: Working in a Customer Contact Center
MP4 | Video: 720p | Duration: 49:41 | English | Subtitles: VTT | 321.0 MB
Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for success. It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image. Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork. The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week. Instructor Brad Cleveland also provides tips for handling tough customers, building a customer-focused culture, and enjoying your job.
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